5 examples of bad customer service that you should not copy

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The despair worsens when they are businesses that attend to urgent needs, such as food or health. It happens a lot in restaurants and stores that offer customer service via WhatsApp , when they are very full, they do not have a good strategy to retain their buyers and they decide to leave. The chaotic scenario can be reversed with a CRM that automates chat communication, offering immediate responses to the most repeated queries among buyers. Likewise, this will also allow you to connect multiple agents to the same phone number simultaneously.

Likewise, it will provide a metrics report with the average response time in your business and the performance of your team, so you can work to improve it.  Use negative and unempathetic language Many agents use negative CU Leads language on a daily basis, without thinking about the impact it will have on the business. Responding with phrases such as: "we are closed" or "we do not have that product", leaves an image of scarcity and little interest in serving the customer. We are not suggesting that to solve it you have to lie, but rather accompany the phrase with a solution that persuades you to consume despite the situation.



For example, instead of saying “we are closed,” you could say “we are no longer taking orders for today, but we can prepare it for shipping first thing tomorrow morning” or “this product is out of stock, but we can offer you similar ones. man with papers in hand talking on the phone bad customer service  Make customers repeat their queries No client likes to state their query or situation over and over again. Whether it's personal details, explaining the nature of their problem or anything else, that will make customers never want to repeat the experience with your business.