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LtdEveryone is a product manager front page Training Courses Brazil WhatsApp Number Data Category browsing Activity lecture Q&A Corporate Training Fishing News search APP Register Login Improving the revenue of SaaS companies is the only reason for customer success ToBeSaaS focus on comments views collections minutes Release your eyes put on your headphones and listen Two major problems for Bend product managers How to analyze and design products from multiple perspectives such as market users and business How to effectively manage and promote project implementation
What does customer success mean to a company How does a customer success manager win over customers instead of just building a good relationship with them This article discusses such issues and I hope you can have a deeper understanding of CS positions in SaaS companies privately saying that their company had recently laid off some CSMs and he was among them He said the layoffs were understandable After all the companys operating conditions were not good and cost reduction was necessary But as a CSM who is praised by customers every year I still feel very aggrieved to be laid off .