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Intelligent work order status reminder assistant Product #: Intelligent Voice Customer Service Representative I will introduce our failed products one by one in the order above. The following is the first article in this series. Product #: User Emotional Journey Map In the business system, AI-based products: user emotional journey map, less than months from birth to death. Business pain points  or provides services, customer service/after-sales is a necessary part of the business, such as home appliance repairs, insurance claim


applications, online shopping complaints, etc. Typically, Afghanistan WhatsApp Number enterprises use various customer service channels to receive and manage user requests. After receiving user complaint information, customer service personnel will quickly search for relevant work order records in the company's business operation system and take corresponding processing measures. Take Cigna Life Insurance as an example. When an insurance customer needs to apply for a claim, or follow up on the progress of the claim, the user can open the APP client provided by Cigna, and then





use clicks or text input to provide information related to the claim in the interactive interface provided by the client. . After obtaining information in a similar way, the general enterprise operation system will classify and process it: If a service work order is created , the system will perform relevant functions according to the logic specified by the business process. For example, according to the customer's description of creating a service work order, the corresponding service type is determined, and then the preset business logic in the system determines the priority of this work order.